For your convenience, we have made an easy-to-find location for Help Manuals and FAQ documents within our new Support site, https://tradetechhelp.zendesk.com/. Once logged in to the support site, type in the topic or description in the main menu bar. A drop down will open with various training documents that related to security filings and customs errors and responses.
Simply click to open the document that relates to your question.
Still have questions? Create a support ticket by clicking "Submit a request" at https://tradetechhelp.zendesk.com/, or call the open office in your time zone!